IOTech Systems Limited

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Support

Support

Our experts are qualified in all the key areas of the IoT Edge and are ready to help you build world-class solutions. Help when you need it! Committed to our customer's success, our support portal was designed to ensure that you're getting maximum value from one of the key ways that you interact with us.

Resources

Resources

Download Edge Xpert, Edge XRT and Edge Builder software platforms, Solution briefs and Datasheets, access support and information from our knowledge base.

IOTech Supported Device Technologies

IOTech Supported Device Technologies

IOTech provide support for easily connecting to edge devices via a large number of common OT protocols. Each device connector is delivered as a low footprint microservice that can be used for fast and efficient data flow to either Edge Xpert or Edge XRT.

Telecommunication

Telecommunication

The emergence of Multi Access Edge Computing (MEC) technology aims at extending cloud computing capabilities to the edge of the radio access network, hence providing real-time, high-bandwidth, low-latency access to radio network resources. IoT is identifed as a key use case of MEC, given MEC's ability to provide cloud platform and gateway services at the network edge. MEC will inspire the development of many new applications and services with demand for ultra-low latency and high Quality of Service (QoS) due to its dense geographical distribution and wide support for mobility. MEC is therefore an important enabler of IoT applications and services which require real-time operations.

Professional Services

Professional Services

Our Professional Services offerings are designed to offer maximum support to both Edge solution developers and end-users to get the very best out of our products. We focus on providing outstanding Operational Technology (OT) and Distributed Real-time and Embedded (DRE) skills and experience to our customers in order to reduce risks and accelerate the time-to-market of your IoT Edge developments and solution offerings. Our experts can assist you throughout the life-cycle of your project and share their experience on many projects across industry verticals.

Device Connectivity

Device Connectivity

IOTech's Device Connectivity software greatly simplifies the work required to connect to and communicate with different devices and sensors at the IoT edge. It presents a large set of easy-to-use device connectors that support fast and efficient data flow from the devices to edge and cloud platforms.

IoT Security

IoT Security

Edge Xpert addresses security issues at the edge via restricting access and authorization, authentication and secret management which are key aspects of the platform infrastructure. Threat detection is also a feature that comes in partnership with RSA for added support for integrated threat detection and live monitoring capability at the edge.

Alison MaClean

Alison MaClean

Head of Global Support Services

Oil and Gas

Oil and Gas

The adoption of edge computing solutions and the software platforms that support them such as IOTech's Edge Xpert for the oil and gas industry is part of an industry-wide trend to be able to use the data closer to where it's collected where data collection and processing performed locally on an IoT gateway device, data can be collected and analyzed local close to the sensor instead of being sent to a remote SCADA system. Low latency capability also allows data to be used immediately, particularly data that are related to platform efficiency and safety preventing costly downtime and threats to human life.

IOTech Announces Edge Xpert Fuji v1.6

IOTech Announces Edge Xpert Fuji v1.6

IOTech Systems Limited - the IoT edge platform company, today announced the release of Edge Xpert v1.6 the latest version of its IoT software platform targeting industrial edge applications. Edge Xpert is IOTech's product quality and enhanced implementation of the Linux Foundation's EdgeX Foundry™ the leading open source edge computing platform. Edge Xpert builds on the latest version of the baseline EdgeX technology, in this case the recent Fuji release, to create a high quality commercial solution that can support a broad range of industrial use cases. Edge Xpert includes a suite of industrial grade connectors including in this release support for EtherCAT, PROFINET and CANbus protocols. This adds to the extensive southbound connectivity that already includes Modbus, BACnet, OPC UA and others.

IOTech Announce Support for Computer Vision and AI at the IoT Edge

IOTech Announce Support for Computer Vision and AI at the IoT Edge

In conjunction with existing support for IP camera and video device connectivity, Edge Xpert users can now easily control camera devices, collect video streams and automatically apply AI and vision inference right at the edge. The service supports deploying models that can include object detection, classification and recognition, and passes that inferred intelligence to other services for decision making and control. Edge Xpert already supports ingestion of data from many industrial protocols and devices so users can fuse together and aggregate sensor data with vision inference results to give a complete and accurate picture of the edge environment.

IOTech Webcast Series: Why are open edge platforms critical to the success of multi-vendor industrial IoT systems?

IOTech Webcast Series: Why are open edge platforms critical to the success of multi-vendor industrial IoT systems?

Learn about why the edge offers the greatest opportunity to address the complexity inherent in Industrial IoT designs.  Discover why an IoT platform deployed at the Edge and based on open architecture principles is the most critical integration component in any IIoT system. Learn about the key capabilities that are needed at the platform level to support an end-to-end IIoT deployment. Discover why IOTech and other IoT industry leaders are working closely with industry-wide initiatives such as the Linux Foundations' EdgeX Foundry consortium to develop open approaches to edge computing. Learn about how IOTech's Open IoT Edge Platform solutions are being used to successfully enable end-to-end IIoT deployments in support of complex multi-vendor use-cases across different vertical markets such as manufacturing, energy management and retail

Building Automation: A Sweet Spot for EdgeX

Building Automation: A Sweet Spot for EdgeX

The key objective of the EdgeX Foundry project is to create a flexible and open Edge IoT platform that can support a range of different vertical use cases across markets as diverse as manufacturing, oil & gas and smart energy. A key vertical market that has emerged where the community and IOTech, in particular, have been involved in multiple projects is Building Automation. Why is Building Automation proving to be such a sweet spot for EdgeX? IOTech's experience is that the requirements of the next generation of Buildings Automation applications align perfectly with the capabilities of EdgeX.  In particular, a modern building is a sophisticated and heterogeneous environment consisting of diverse subsystems including lighting, HVAC and access control. Data can be generated from multiple sources using a range of different device/sensor technologies and protocols (e.g. Modbus, BACnet, DALI, MQTT and others). The sensor data must be normalized by the IoT platform running on an Edge node e.g. an industrial Gateway or on-premise server. The data can then be fed into the building management analytics which can make smart control decisions in "near" real-time on how to automatically optimize the building environment for the benefit of the users and also the building owners.  The openness of EdgeX (can support any "Southbound" OT protocol or "Northbound" Cloud endpoint) and its platform independence (not tied to a specific operating system or hardware/silicon) is key to its suitability for Building Automation use cases.

Prosys OPC and IOTech Systems Limited partner in providing OPC-UA capabilities to EdgeX Foundry

Prosys OPC and IOTech Systems Limited partner in providing OPC-UA capabilities to EdgeX Foundry

Prosys OPC and IOTech have agreed that IOTech's Edge Xpert offering will include an optional Prosys OPC UA Java SDK for developing the device services with OPC UA communications. Prosys OPC UA Java SDK takes care of all the OPC UA communication details and is certified by the OPC Foundation to be OPC UA compliant. IOTech's first product offering, Edge Xpert, is a commercially-supported and packaged implementation of the open-source EdgeX Foundry core platform.  Each Edge Xpert software subscription includes a commercial support and maintenance Service Level Agreement (SLA) to ensure service-level commitments for customers that value premium product quality and support.

New Industrial IoT Software and Services company, IOTech aligns with Linux Foundation EdgeX Foundry Project aimed at unifying the ecosystem for IoT Edge Solutions

New Industrial IoT Software and Services company, IOTech aligns with Linux Foundation EdgeX Foundry Project aimed at unifying the ecosystem for IoT Edge Solutions

OTech, a new software company established with a vision to "build and deploy the pervasive, open, and software-defined compute infrastructure for the Industrial IoT edge" and founded by industry-acknowledged leaders and specialists in real-time software platforms for edge and fog systems, today announced it was joining the Linux Foundation's EdgeX Foundry™ open source project as a founding member. With its specialist Operational Technology (OT) and Distributed Real Time and Embedded (DRE) skills base, IOTech will be a major contributor to EdgeX Foundry™ and will support the project's rapidly growing global developer community and partner ecosystem by providing a vendor-neutral source of fully commercialized versions of the EdgeX code base. IOTech will also provide a range of services for partners and customers that don't want to productize or support the code themselves or have the skills or resources to integrate their software and hardware assets.

IOTech New Online Store is Now Open

IOTech New Online Store is Now Open

Utilize IOTech's edge software platforms and commercial-grade connectors by purchasing exactly the product features you need using our new online store. Recognizing that our products offer a wide range of edge computing features and that not all customers will use every capability or need to use every type of device connector, we have simplified the commercial model and the way in which our products can be selected and deployed. So, in response to customer demand, our marketing team has been working on making our products available to purchase online. This is now live and coincides with the Edge Xpert 1.8 release we have just made. Our new online store makes it easy and convenient to buy exactly the product set you need for your edge solution deployments. You can buy the exact number of units of Edge Xpert or Edge XRT that you need, the specific device connectors for your use case, the optional SDKs when you need them, and any other add-on you require. You can also choose the support and training options you need. All of this keeps the pricing competitive and provides great value to the customer. We support credit card payments or you can request a quotation which will allow you to raise a purchase order in your organization before returning to your account to complete the order.

IOTech announces latest release of Edge XRT, its open edge software platform for time-critical IoT systems

IOTech announces latest release of Edge XRT, its open edge software platform for time-critical IoT systems

Edge XRT v1.1 adds configurable OT and cloud connectivity options, improved tooling and comprehensive support for Microsoft's new generation of Azure Sphere embedded MCUs. Edge XRT greatly simplifies the development of time-critical IoT systems at the edge and enables application portability, improved supportability and faster time-to-market for new IoT edge applications. Edge XRT runs on commodity hardware, independent of the silicon provider and operating system, and has complete deployment flexibility. It can be deployed as a native application, containerized and/or into a virtualized environment. With its small memory footprint and efficient use of computing resources, Edge XRT is suitable for microcontroller-based IoT applications, including instrumentation and equipment monitoring, automobile engine management systems, medical devices, home automation and consumer electronics.

EtherCAT Support for Edge Xpert: Developer's Perspective

EtherCAT Support for Edge Xpert: Developer's Perspective

Watch IOTech's latest Edge Xpert Demo using EtherCAT Device Services - the Edge Xpert Device Service allows data from different OT protocols to be ingested from the platform where it can be aggregated, analyzed and shared to other Edge and Cloud systems for further use and storage. EtherCAT stands for Ethernet for Control Automation Technology. It is a fieldbus protocol implementing a master/slave architecture over Ethernet where a packet is transmitted by the master at a user-configurable cycle time. It adopts a unique approach where the packet is not fully processed by each slave individually, but rather as the packet travels through each slave, only data meant for that individual slave is taken, and output data from the slave is written to the packet. This on-the-fly processing and its distributed clock mechanism allow EtherCAT to achieve high data rates, low latency and synchronised output actions.

IOTech Webinar: Accelerating Time to Value for IoT Applications at the Far Edge

IOTech Webinar: Accelerating Time to Value for IoT Applications at the Far Edge

Watch Tom Urquhart, PhD., IOTech SVP Global Solutions and Microsoft's Tom O'Reilly, Global IoT Ecosystem for Azure Sphere as they present the business problems that can be solved when you combine the world's first Time-Critical edge software platform Edge XRT with Microsoft Azure Sphere. Edge IoT devices are going mainstream and organizations now have the opportunity to deploy edge data acquisition and processing much more quickly and cost-effectively. Microsoft Azure Sphere is an application platform with built-in communication and security features for internet-connected devices. It comprises a secured, connected, crossover microcontroller unit (MCU), a custom high-level Linux-based operating system (OS), and a cloud-based security service that provides continuous, renewable security. To get the most benefit from Azure Sphere, Microsoft is collaborating with IOTech to deliver a deployment ready edge solution, now possible with IOTech's Edge XRT, which is optimized for highly embedded environments such as Azure Sphere. IOTech's Edge XRT product runs natively on Azure Sphere and provides standard OT connectivity to popular OT protocols 'out of the box', edge data processing and seamless data communications with Azure IoT Hub including support for Digital Twins. There is no need to code from scratch, you simply configure, deploy, and go.

IOTech collaborates with Microsoft to enable Edge XRT to support Microsoft Azure Sphere

IOTech collaborates with Microsoft to enable Edge XRT to support Microsoft Azure Sphere

IOTech, the edge software company, today announced the launch and availability of Edge XRT, its time-critical edge platform for Microsoft Azure Sphere.  Designed and optimized for resource-constrained environments, Edge XRT delivers out-of-the-box device connectivity and edge intelligence for microcontroller units (MCUs), gateways and smart sensors at the IoT edge. It reduces time-to-value from weeks to hours. Azure Sphere is a secured, high-level application platform with built-in communication and security features for connected devices. It comprises a connected crossover microcontroller unit, a custom Linux-based operating system, and a cloud-based security service. 

Industrial Device Connectivity for EdgeX Foundry

Industrial Device Connectivity for EdgeX Foundry

IOTech's commercial-grade device connectors enable EdgeX users to simplify the work required to connect and communicate with different devices at sensors at the IoT edge using Modbus, OPC UA, BACnet, REST and more. EdgeX users can now utilize IOTech's commercial-grade connectors and all customers can purchase exactly the products they need using our new online store. IOTech's new device connectivity tooling makes it easy to create the configurations that describe your edge IoT devices. It's then really simple to get those devices quickly onboarded to either one of IOTech's commercial edge platforms or the open-source EdgeX Foundry platform. We are really pleased to have made that tool available as a free online service to the EdgeX community. Expertise in Industrial Connectivity we have built up a large set of device connectors for our Edge Xpert and Edge XRT platforms and support a long list of protocols including Modbus, BACnet, OPC UA, BLE, Zigbee, EtherCAT, EtherNet/IP and many others. Whether your industry vertical is manufacturing, process control, telemetry, building automation or retail, you need will device connectivity. Read about the full list we provide here.

Device Connectivity Tooling at the Edge

Device Connectivity Tooling at the Edge

IOTech's new device connectivity tooling made available to the EdgeX community to save developer time and foster collaboration. IOTech's edge computing software platforms are designed to support cases exactly like this. Based on the Linux Foundation's open source EdgeX Foundry project, Edge Xpert and its time-critical sister product Edge XRT are modern microservice architectures with dedicated Device Service connectors that are designed to easily interface with the devices found at the IoT edge. The EdgeX Device Services provide a decoupling where devices and sensors speaking different protocols are easily connected to the platform via a standard code-free mechanism. To connect a device to EdgeX, the user just needs to configure the mapping between the device's attributes and EdgeX.

IOTech Webcast Series: Why time-critical edge platforms are fundamental to the success of Industrial IoT Systems

IOTech Webcast Series: Why time-critical edge platforms are fundamental to the success of Industrial IoT Systems

Explore the challenges of Time-Critical computing at the IoT Edge - how platform technology can accelerate development and deployment of maintainable and portable solutions and the types of use cases where this technology is applicable. What are the characteristics and challenges faced by Time-Critical edge systems. The importance of edge platform technology to meet these challenges. What are some of key Time-Critical use cases at the edge . What capabilities do the edge software platforms need to provide to support. Time-Critical use cases. What's the business case for buy versus build. Edge XRT Time-Critical Edge Platform in action and the numbers

Profinet Device Service Demo

Profinet Device Service Demo

In this video, we will demonstrate how you can use PROFINET to communicate with IO device sensors using the PROFINET Device Service connector - this is a new device service that allows IOTech's Edge Xpert platform integrates to PROFINET systems. Aligned with IOTech's edge computing solutions, one major domain where large scale edge computing is expected to be adopted in the near future is manufacturing. Industrial Ethernet-based technologies such as PROFINET, S7 and EtherNet/IP, etc. are playing a key role in enabling connectivity to support device monitoring and control. Edge computing helps manufacturers turn the vast data sets generated by machines into insightful and actionable data. It does so by utilizing resources connected to a network, such as temperature sensors, alarms or motor drives. This in turn enables big data analytics to be performed at the source of the data; thereby transforming current manufacturing processes into next-generation IoT enabled smart manufacturing.

IOTech secures $2.5M seed funding to accelerate the delivery of IoT Edge technology

IOTech secures $2.5M seed funding to accelerate the delivery of IoT Edge technology

IOTech, the IoT Edge Platform company, announced today that the company has secured $2.5 million in seed funding to accelerate the development of its products and services, enhance support for its partner ecosystem and expand its local presence. Dell Technologies Capital is an investor and Innovate UK is providing R&D funding. Founded by industry-acknowledged leaders in the Industrial IoT (IIoT) domain, IOTech's products address a full spectrum of secure hard and soft real-time edge computing needs across multiple vertical IIoT market domains. 

Hitting Performance Targets at the IoT Edge

Hitting Performance Targets at the IoT Edge

Edge computing is all about the premise of an organization processing its operational data at the edge of the network. That means performing data collection functions and running decision making and control algorithms as close to the edge sensors and OT devices as possible. The EdgeX Foundry framework helps makes that premise a reality and provides an open, vendor-neutral approach for doing so. However, we must never lose sight of the fact that businesses will want to understand the full implications, including the fully loaded cost, of rolling out an edge system. EdgeX is a fantastic project for helping to simplify the challenges of edge computing. The open-source and collaborative nature of the project brings together ideas from edge experts around the world. However, to pick up the point about businesses needing to understand the full implications of selecting an edge solution, companies are usually reluctant to deploy open-source code without having guaranteed help at hand and support contracts in place.

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, edge computing, internet of things, IoT, Industrial IoT