Licensing and Support

Licensing

The license file, $Company_$ID_License.lic, is located by default in /etc/edgexpert/licenses. You can specify a different location in the EDGEXPERT_LICENSE_PATH environment variable.

The license file is validated each time Edge Xpert starts.

Contacting Support

You can contact support using your Customer login credentials. If you don’t have login credentials, you can contact IOTech using the Contact Form on the main IOTech website.

In the Edge Xpert Community Pages and Knowledge Base, you can access our FAQ, articles, video tutorials and discussions.

To ask a question, select the Ask a Question button.

To raise a ticket in our system to address an issue, select the Submit a Case button.

To track the progress of your case, select the Cases button.